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Terms & Conditions

Going forward, until the end of this Terms and Conditions document, “you/your” refers to the customer, participant and/or visitor of Challenge Games Club.


Customers, participants and visitors must adhere to the following:

  • Act with courtesy and professionalism at all times.

  • Comply with all requests and directions from Challenge Games Club staff, officials, administrators, and facilitators who are acting within their professional duties. Comply with all rules and guidance set forth by Challenge Games Club staff for the particular program, event or tournament the customer is participating in.

  • Do not run within the premise at any time, for any reason.

  • Use the equipment in a safe and professional manner at all times.

  • Report any suspicious or potentially dangerous behaviour immediately to Challenge Games Club staff.


Customers, participants and visitors must refrain from:

  • Aggressive behaviour in any form, including physical abuse, verbal abuse, threats, intimidation, harassment, coercion and/or conduct which threatens or endangers the health or safety of any person.

  • Rude or argumentative behaviour with staff, officials, and admin or other participants or visitors.

  • Disrupting or obstructing any event, activity, competition and/or customer or visitor participating in game play. Lewd, obscene or indecent conduct or expression, including profanity, or offensive remarks.

  • Any action which constitutes an attempt to inflict, or the actual infliction of, or injury to other customers and/or staff.

  • Wilful damage or destruction to the facility or property.

  • Forgery or sharing membership cards for access to the facility or access to programs, services or tournaments.

  • Unauthorised entry to areas such as: staff offices or staff workspaces; gender opposite toilets; maintenance, equipment or storage rooms or any other areas not for customer use.

  • Unauthorised use of facility computers or unauthorised adjusting of audio visual equipment.

  • Photography and/or video-taping of customers, participants or visitors without prior approval of participants being photographed or taped, and without prior approval from an authorised staff member.

  • Unauthorised commercial activity – no person is allowed to post, advertise or solicit individuals in the facility for personal services or for personal businesses that is not directly affiliated and approved through Challenge Games Club.


All customers, participants and visitors are required to report any violation of this Code of Conduct to a Challenge Games Club staff member immediately. As needed, Police and Staff may be called at any time to help enforce this Code of Conduct.


Personal Property:

  • Although Challenge Games Club allows customers to bring in their own personal accessory equipment to use for a more comfortable experience, we accept no responsibility for customer property.

  • Do not leave any personal property unattended at any time, for any reason.


 Use of Service:

Accessing, viewing, browsing, sharing or downloading any material of an illegal or offensive nature is not permitted. This includes, but is not limited to: copyrighted content, hacking/cracking material, online gambling, online betting, or adult content. There are no exceptions to this policy.


  • You may only use the Service for legal purposes and are forbidden to:

  • Access, download, copy, publish, distribute or disseminate any material which is defamatory, obscene, indecent, menacing or which may incite anxiety, racial prejudice or hatred.

  • Comprising any material which infringes third party Intellectual Property Rights (including, but not limited to copyright in: literary works, directories, databases, music, trademarks, logos, etc) without the appropriate (implied or express) authorisation for use provided by such third party.

  • Modify, copy, distribute, transmit, reverse engineer, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Challenge Games Club web site and Internet in relation to any aspect of the Service, including but not limited to any other web site.

  • Distribute or disseminate a software virus or any other destructive or harmful software file or program.

  • Participate in any and all online gambling or betting of any nature.

  • Access, browse or display any offensive, vulgar, or pornographic materials.

  • Send “spam” or other unsolicited bulk email.

  • Hack into any part of the Service and/or third party web site service.


For the avoidance of doubt, you, and not Challenge Games Club will be solely responsible for any civil and/or criminal liability arising from any breach of these Terms and Conditions by you and/or any illegal activity carried on by your use of these Services.


Acknowledgement of Risks, Injury and Obligations:

  • You, the customer/participant/visitor ACKNOWLEDGE AND UNDERSTAND that whilst attending Challenge Games Club facilities and participating in various events and equipment use, the following :

  • You may be physically injured (minor or severe), which may result in death.

  • Your personal property may be lost or damaged or you may cause damage to others’ property, which you are responsible for the repair or replacement of.

  • You may cause personal injury (minor or severe) to other persons and they to you. You acknowledge and agree that; The conditions in which the activities are conducted may vary without warning.

  • You agree to assume the risk and responsibility for any injury, death or property damage resulting from participation in the activity at Challenge Games Club facilities. You participate in the activity at your sole risk and responsibility.

  • You release indemnify against all action within your power; and hold harmless; Challenge Games Club, it’s related companies, business, directors, management, staff, agents and contractors from any and all actions and/ or claims which could be made by you; or on your behalf; or by other related or non-related parties for in respect of or arising out of; any injury, loss, damage; event or death cause to you; or to your property, or to someone else or their property (where you are involved) whether by negligence, breach of contract, or in; or by; anyway whatsoever.

  • You ALSO AGREE THAT in the event that you are injured or your property is damaged, you will bring no claim, legal or otherwise, against Challenge Games Club, it’s related companies, businesses and agencies; directors, management, staff, servant, agents and contractors, in respect of that injury or damage.



  • Customers under the age of 18 MUST require a parent/guardian/associated adult, to be present on site at all times, and, that parent/guardian/associated adult MUST accept full responsibility of their minor/minors.

  • It is possible to leave minors aged 12+ unattended once Challenge Games staff have consulted and assessed the request directly with a Parent, and the minor has been observed in Challenge Games activities prior to the request.

  • Minors with any leaning or physical disability MUST be accompanied by a parent/guardian/associated adult at all times.

  • Challenge Games Club reserves the right to request proof of age identification at any time while on premise, and refuse entry to you if you are not legally entitled to use or view the product.

  • You agree that Challenge Games Club is not liable for any instance an underage customer can view material classified above their age, and accept responsibility of enforcing Challenge Games Club’s terms and conditions.



  • For the safety and security of customers and staff, recorded video surveillance and silent alarms may be in use.

  • Challenge Games Club reserves the right to refuse customer entry to the premise at their discretion and request customers leave the premise and/or cancel membership without a refund, should they breach any of the terms and conditions.


Use of Virtual Reality:

  • Please familiarise yourself with the Virtual Reality safety information on the device before use.

  • Challenge Games Club recommends a break from continuous play every 30 minutes, this is advisory only.

  • Equipment may only be used if customer has received demonstration from a qualified Challenge Games Club staff member or representative.

  • Ensure the area around you is safe for use of the product.

  • Parent/Guardian consent required for use by customers 15 and under.

  • Challenge Games Club prohibits the use of Virtual Reality from children under the age of 7, and advises that children under the age of 12 to only use for periods of 10 – 15 minutes consecutively.

  • Obey all instructions by Challenge Games Club staff members and/or representative. By using any equipment supplied by Challenge Games Club you agree to assume the risk and responsibility for any injury, death or property damage resulting from participation in the activity.


 Third Party Websites:

  • We do not control the information supplied from any third party website and/or service and therefore are not responsible for their content. When you access third party web sites, you do so at your own risk.


Noise Policy:

  • We reserve the right to ask customers to refrain from action that is disturbing to other customers/participants/visitors or staff.

  • Challenge Games Club is not liable for any hearing damage that may occur while using supplied equipment. It is the customers’ responsibility to adjust volume controls where applicable or advise staff of any discomfort.



Challenge Games Club does not allow food and drinks into the premise. There is a selection of snacks and beverages available for purchase at reception.

  • Food deals can be arranged through consultation with Challenge Games Club prior to visiting if done with enough lead time (please call to discuss).



You agree and accept that Challenge Games Club accepts no responsibility or liability whatsoever for vehicles, person or property at Challenge Games Club private car park.

  • You acknowledge and accept full responsibility for your vehicle parking whilst attending Challenge Games Club and acknowledge the parking may become locked at any time.


No shows:

  • Failure to attend Challenge Games Club at the reserved time without prior notification (24 hours) to Challenge Games Club may result in you being identified as a “no-show.” This will result in the forfeit of your reserved activity.


Late arrivals:

  • Challenge Games Club reserves the right to cancel your reservation if you have not arrived within 15 minutes of the scheduled activity time. This will result in the forfeit of your reserved activity.



  • Reservations and bookings are at the discretion of Challenge Games Club staff and/or representative and may be cancelled at any time for any reason.



  • All purchases are final, non-refundable and non-transferable.


Changes of Rates and Conditions:

  • Challenge Games Club reserves the right to change any rates, without warning.




We take hygiene seriously regardless of Covid. From day one we use disposable face masks for all VR headsets and sanitise all the equipment after each use.

Social Distancing: VR Customers:

For the foreseeable future we will only permit one household / bubble to use a VR booth at any time. The VR room holds 2 booths, and this means you may be sharing a space with another bubble. This is Ok as the distance between the two booths is 2 m apart. However, if you would like to not share due to worry or be at high risk then please contact us directly and we will try to accommodate your visit at a time that is free from others.


Social Distancing: Clubhouse Customers:

Normally we can accommodate 12 players, during the foreseeable future we will limit all Club gatherings to 6 maximum, and spatially distance users from each other to at least 1.5 meters apart.


Social Distancing: Party and Private Hire Customers:

All private group activities for the foreseeable future will be limited to single household / bubble groups only. This means the activity will only be for one household or bubble. Due to the group size reduction we are willing to negotiate price from our standard prices. Please email or call to discuss direct.

Face Coverings:
All our staff and users must wear face coverings and we provide complimentary face coverings for our clients as well. As mentioned before, all VR headset users must wear disposable face masks that are changed after each client.

We have hand sanitisers throughout the venue and have also implemented extra cleaning routines after each session: all the equipment and surfaces are wiped down with anti-viral products.

Extra precautions:
If one of the clients or someone in their household is experiencing any of the Covid-19 symptoms we kindly ask them to notify us and we will reschedule their session free of charge and with no time limit.

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